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Welcome at by-Lin

Customer Service

  • Shipping & Delivery

    *We try our best to keep all items in stock. After your purchase has been completed, you can normally expect your package to be packed and shipped within 5 working days  – no matter where you live.

    If the ordered item is out-of-stock we will email you immediately so that can decide whether you wish us to place it on back order for you.

    * The customer’s must report any damage in transit or missing items to us  within 7 days of delivery. Provided prompt notice is given and provided it’s to our satisfaction that such damage/loss of content occurred in transit but not otherwise, we will refund or replace such goods free of charge to the customer.

  • Returns & Replacements

    We do our absolute best to make sure you are happy with your purchase! If you’re unhappy in any way, please send a email to contact@by-lin-online.com stating your order number and the nature of the problem.

    To exchange / return an item(s) eligible for return, please send the item(s) in unworn condition with tags attached to the following address:

    by-Lin bv

    Dennenbosweg 7

    7556 CB  Hengelo

    The Netherlands

    We will email you when we process your exchange / return.

     

     *Make sure to include the original invoice. Without it, we will not be able to process your             exchange / return

     * Your exchange / return must be postmarked within 30 days of the initial ship date.

     * Exchanges / returns received in worn condition will not be exchanged / refunded

     * Refunds can only be issued to your original payment method

     * Shipping is non-refundable, except in cases where we have made a shipping error

    If there is an issue with your order, please contact us first. Your satisfaction is extremely important to us

  • Ordering

    Orders  <  € 50,00

         NL-BE-DE                   €  4,95                 

         Europe                      € 10,95

         World                        € 19,95

     

     Order  >   € 50,00

         NL                                 free

         Europe                      €  8,95

         World                        € 10,95

  • Payment, Pricing & Promotions

    Payment can be made securily online via iDeal